TERMS & CONDITIONS

At Culture Soap, safeguarding the privacy and personal information of our customers is of utmost importance to us. This privacy policy explains how we collect, use, disclose, and protect the information you provide when using our website and purchasing our natural soap products. Please carefully read this policy to understand our practices regarding your personal information.

 

Information We Collect:

• Personal Information: When you place an order or create an account, we collect personal information such as your name, email address, shipping address, billing address, and contact number.

• Payment Information: We may collect financial information, such as credit card details, to process payments. However, we do not store or retain payment card information on our servers. All payment transactions are securely processed by trusted third-party payment processors.

• Website Usage Information: We collect non-personal information about your interactions with our website, such as IP address, browser type, device information, and browsing behavior. This helps us improve our website's functionality and enhance your overall experience.

 

Use of Collected Information:

• Order Processing and Customer Service: We use the collected information to process and fulfill your orders, communicate with you regarding your purchase, and provide customer support.

• Personalization and Marketing: With your consent, we may use your email address to send you promotional emails, newsletters, or special offers related to our products and services. You can unsubscribe from these communications at any time.

• Legal Obligations: We may use and disclose your information as required by applicable laws, regulations, legal processes, or governmental requests.

 

Information Sharing and Disclosure:

• Third-Party Service Providers: We engage trusted third-party service providers to assist in operating our website, processing payments, delivering orders, and performing other business functions. These service providers only have access to your personal information as necessary to perform their services and are obligated to maintain its confidentiality.

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, customer information may be transferred or disclosed as part of the transaction, with appropriate measures taken to protect your personal information.

• Legal Compliance and Protection: We may disclose your personal information when required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights, investigate fraudulent or illegal activities, or ensure the safety and security of our customers and the public.

 

Data Security:

• We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please understand that no method of transmission over the internet or electronic storage is 100% secure.

 

Cookies and Tracking Technologies:

• Cookies: We use cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can disable cookies through your browser settings, but some features may not function properly.

• Tracking Technologies: We may use web beacons, pixels, and similar tracking technologies for analytical and marketing purposes.

 

Children's Privacy:

• Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to request deletion.

 

Changes to the Privacy Policy:

• We may update our privacy policy from time to time. Any changes will be posted on our website with the revised effective date.

 

Contact Us:

• If you have any questions or concerns about our privacy policy or the handling of your personal information, please contact us using the provided contact information.

 

Last Updated: May 15, 2023