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SHIPPING & RETURNS

SHIPPING POLICY

At Culture Soap, we prioritize providing a seamless and efficient shipping experience for our valued customers. Please familiarize yourself with our shipping policy to understand our procedures and practices related to the shipment of our natural soap products.

 

Order Processing:

  • Order Confirmation: Upon placing an order through our website, you will receive an email confirmation. Please review the details carefully and notify us promptly if any changes or corrections are required.

  • Processing Time: We aim to process and prepare your order for shipment within 2-3 days. However, please note that processing times may vary during peak seasons or promotional periods.

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Shipping Methods and Delivery:

  • Shipping Options: We offer various shipping methods, including standard shipping and expedited shipping. The available options will be presented during the checkout process.

  • Delivery Time: The estimated delivery time depends on the chosen shipping method and the destination. Please note that delivery times are approximate and may be subject to unforeseen delays beyond our control, such as weather conditions or customs procedures.

  • Tracking Information: Once your order has been shipped, we will provide you with a tracking number via email. You can use this number to track the progress of your shipment on the carrier's website.

 

Shipping Costs:

  • Calculation: Shipping costs are calculated based on factors such as the total weight of the package, destination address, and chosen shipping method. The applicable charges will be displayed during the checkout process before confirming your order.

  • Free Shipping: We may offer free shipping promotions periodically. If your order qualifies for free shipping, it will be clearly indicated during the checkout process.

 

Address Accuracy and Undeliverable Packages:

  • Address Accuracy: Customers are responsible for providing accurate and complete shipping information. Please double-check the shipping address to ensure successful delivery. We cannot be held liable for delays or non-delivery caused by incorrect or incomplete addresses provided by the customer.

  • Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or any other reason, we will contact you to arrange reshipment. Additional shipping charges may apply.

 

Lost or Damaged Packages:

  • Lost Packages: In the event of a lost package, please contact our customer support team. We will collaborate with the shipping carrier to investigate and resolve the issue.

  • Damaged Packages: If you receive a visibly damaged package, please notify the delivery carrier immediately and refuse the delivery if necessary. Please also contact us to report the issue, and we will assist you in filing a claim with the carrier.

 

Changes to the Shipping Policy:

  • We reserve the right to modify or update our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

  • Continued use of our website and services after any changes to the shipping policy constitutes acceptance of the revised terms.

 

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our natural soap products.

RETURN POLICY

At Culture Soap, we are committed to providing our customers with the highest quality natural soaps. We want you to be fully satisfied with your purchase, but we understand that there may be instances where a refund is necessary. Please read our refund policy below for more information.

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Eligibility for Refund:

  • Damaged or Defective Products: If you receive a product that is damaged during transit or is defective, please contact our customer support team within 48 hours of receiving the product. We may request photo evidence to process your refund.

  • Dissatisfaction with Product: If you are unsatisfied with your purchase for any reason, please contact us within 14 days of receiving the product to request a refund.

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Refund Process:

  1. Contact Customer Support: To initiate a refund, please contact our customer support team via email at info@culturesoap.com.  Provide your order number, a detailed description of the issue, and any relevant supporting documentation such as photos.

  2. Return of Product: We may require you to return the product to us. If requested, we will provide instructions on how to return the item. Please ensure secure packaging to prevent further damage during return shipping.

  3. Refund Confirmation: Upon receiving the returned product or reviewing the evidence, we will notify you via email regarding the approval or rejection of your refund request. If approved, we will process the refund to your original payment method within 3 days of approval.

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Customer Responsibilities:

  • Providing Accurate Information: Please ensure you provide accurate and up-to-date information when placing an order to avoid delivery or refund issues.

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Changes to the Refund Policy:

  • We may modify or update our refund policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.

  • Continued use of our website and services after any changes to the refund policy constitutes acceptance of the revised terms.

 

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our natural soap products.

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Last updated: May 15, 2023

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